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 Bug and Issues
 Closed or Unreproducable Bugs
 [OPEN] S+ suddenly stop to work
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plunt

Italy
88 Posts

Posted - 03/07/2013 :  14:46:58  Show Profile  Reply with Quote
I never had problems with s+.
But since I installed the latest beta, sometimes suddenly s+ disappears and i remain without gesture.
Today happened to me 3 times.

Rob

USA
2591 Posts

Posted - 03/07/2013 :  14:47:37  Show Profile  Visit Rob's Homepage  Reply with Quote
Do you have the Synaptics feature enabled?

Also, is StrokesPlus.exe even running anymore when this happens? Or do you have to run S+ again.

Are you running 32 or 64-bit? Signed or unsigned?

Is there anything else you can provide which may provide useful in determining the cause?
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plunt

Italy
88 Posts

Posted - 03/07/2013 :  15:32:00  Show Profile  Reply with Quote
No.
StrokesPlus.exe not even running, I have to run S+ again.
32 unsigned on xp.
No.

Edited by - plunt on 03/07/2013 15:33:29
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Rob

USA
2591 Posts

Posted - 03/07/2013 :  15:34:49  Show Profile  Visit Rob's Homepage  Reply with Quote
The next time it happens, open the Windows Event Viewer and see if there's app crash entry. If there is, post whatever details are there.
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Rob

USA
2591 Posts

Posted - 03/07/2013 :  16:12:50  Show Profile  Visit Rob's Homepage  Reply with Quote
Do you have any Synaptics software on your computer at all? That's really the only significant change, so I'm trying to figure out what's happening, but I haven't had it happen once for me.
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plunt

Italy
88 Posts

Posted - 03/07/2013 :  16:56:00  Show Profile  Reply with Quote
I have Synaptics touchpad in my nb.
I have installed driver but i not use and i have stopped it, SynTP, to not interfere with mouse. In short, it is as if there were no.
I have checked "Disable integration" in S+.
It takes a lot of patience because the problem from happening again, because it is random and very rare.
I usually I disable EventLog, and so I have no previous log. Now I enabled it on purpose.
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Rob

USA
2591 Posts

Posted - 03/08/2013 :  14:34:22  Show Profile  Visit Rob's Homepage  Reply with Quote
Has anyone else experienced this issue?

I'll definitely keep this open, but am curious if others have had it happen as well.

plunt: If you exit S+ and open StrokesPlus.xml, is "<DisableSynaptics>0</DisableSynaptics>" (the zero) there?

Just want to make sure that S+ is saving the setting properly in your config.
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Rob

USA
2591 Posts

Posted - 03/08/2013 :  14:35:22  Show Profile  Visit Rob's Homepage  Reply with Quote
Also, you don't have S+ set to run as a scheduled task or anything, do you?
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plunt

Italy
88 Posts

Posted - 03/08/2013 :  23:49:08  Show Profile  Reply with Quote
I have:
<DisableSynaptics>1</DisableSynaptics>
I think because I disabled it.
I start with S + autoit3 script run()
The problem can not be resubmitted, maybe because I used less of the computer or perhaps because originated by external factors.
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Rob

USA
2591 Posts

Posted - 03/09/2013 :  00:05:10  Show Profile  Visit Rob's Homepage  Reply with Quote
Ok, 1 means S+ is saving it properly.

No worries, I'll keep this open, just let me know when it happens again or if you find anything out to reproduce.
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plunt

Italy
88 Posts

Posted - 03/09/2013 :  09:55:50  Show Profile  Reply with Quote
Finally happened to me again :)
But I can not find any message in Windows Event Viewer.
I got the impression that it happened when I had two gesture "/Up" fast and short time.
StrokesPlus.exe disappear from taskmanager, icon remain in systray until we step on it.

Edited by - plunt on 03/09/2013 09:58:09
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Rob

USA
2591 Posts

Posted - 03/09/2013 :  09:58:41  Show Profile  Visit Rob's Homepage  Reply with Quote
Ok, that's a good start. Keep trying to do the same gesture fast and see if you can make it happen again.

If so, post the scripts here and show me what preferences you have selected. Also, let me know if you have any of the functions defined in Global Lua:

sp_before_action
sp_after_action
sp_after_release

If the Lua state gets messed up or another script tries to run in the same Lua state context, it could certainly cause something like that to occur.
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plunt

Italy
88 Posts

Posted - 03/09/2013 :  10:09:59  Show Profile  Reply with Quote
I have deselected all option in advanced.

I have empty:
function sp_before_action(gnm, gsx, gsy, gex, gey, gwd, gapp, gact)
end

If I repeat double gesture not crash. Maybe it happens when the CPU is under stress.
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Rob

USA
2591 Posts

Posted - 03/10/2013 :  15:32:19  Show Profile  Visit Rob's Homepage  Reply with Quote
Since your other thread mentions multiple instances...are you running two instances when this happens?
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plunt

Italy
88 Posts

Posted - 03/10/2013 :  15:48:53  Show Profile  Reply with Quote
not, i run two istance for wrong.
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plunt

Italy
88 Posts

Posted - 03/13/2013 :  21:58:24  Show Profile  Reply with Quote
After 5 day happened to me again :)
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Rob

USA
2591 Posts

Posted - 03/13/2013 :  22:10:25  Show Profile  Visit Rob's Homepage  Reply with Quote
Well, this will certainly be fun to try resolving :-)
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plunt

Italy
88 Posts

Posted - 03/14/2013 :  16:26:17  Show Profile  Reply with Quote
After 24 hours happened to me again :)
It is difficult to solve to without reproducibility
There are enough reports and not bore you with further more
ty :)
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Rob

USA
2591 Posts

Posted - 03/14/2013 :  16:27:45  Show Profile  Visit Rob's Homepage  Reply with Quote
Yea, I guess let me know if you find any pattern at all. When I get some free time, I'll try to put together a debug build that writes out to a log file, to attempt to identify where it's happening.
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